Re- architecting Exabeam Search

In 2022 Exabeam sought to re-architect their SIEM platform to deliver faster search results by creating a new Querying experience by designing an intuitive point-and-click interaction experience, and allowing for quick hot and cold data retrieval optimizing querying.

Task

The main goal of this project was to create a user-friendly tool that allows analysts to easily access both hot and cold data. In addition to this, I focused on refining the search functionality to enable intuitive point-and-click interactions, ensuring a seamless user experience.

  • Strategy

    UX, Research, Usability Testing

  • Design

    UI, UX, Visual

  • Tools

    Figma, Pendo, User Testing

Project Goal

The primary goal of this project was to design a user-friendly tool that allows analysts to seamlessly access both hot and cold data, ensuring they can retrieve critical information without friction. In addition, I concentrated on enhancing the search functionality, transforming it into an intuitive, point-and-click experience that simplifies complex queries. This refined interface aimed to streamline workflows, minimize learning curves, and deliver a seamless user experience that improves both speed and efficiency for data-driven decision-making.

Approach

I employed a multifaceted approach, utilizing methods such as surveys, interviews, observations, and competitive analysis. Surveys allowed me to collect quantitative data on user demographics and preferences, while interviews provided qualitative insights into their needs and pain points.

Solution

Create a user-friendly tool for analysts to quickly access their hot and cold data and to be able refine their searches through intuitive point-and-click interactions.

01.

Key Insights From Research

The initial step involved in-depth user research, comprising interviews 
with in-house SMEs and design collaborators. This process aimed to 
dissect user interactions with the existing data lake, identify pain points, and unveil challenges tied to data management, retrieval, analysis, and collaboration.

03.

Story Telling

Harry investigates a potential attack after receiving an alert about a locked-out user account. He uses Exabeam NGS to analyze logs from domain controllers and application servers over the past 24 hours. Discovering failed login attempts and inactive account activity, he traces them to a specific application server where the attacker tried to escalate privileges. Harry identifies a vulnerability in a web application, patches it, disables the compromised account, and resets passwords for affected users to mitigate the threat.

Search for all logins made by user ‘johndoe’ in the last 30 minutes
QUERY -> user.name:”johndoe” AND event.type:”login” AND event.time:”last_30m”

02.

Interviews

The initial step involved in-depth user research, comprising interviews 
with in-house SMEs and design collaborators. This process aimed to 
dissect user interactions with the existing data lake, identify pain points, and unveil challenges tied to data management, retrieval, analysis, and collaboration.

04.

User Flows + IA + Fidelity Prototyping

By combining user flows, IA, and fidelity prototyping, I not only crafted a user-friendly design but also created a strong foundation for informed design decisions. This approach helped me validate assumptions, refine the user experience, and ultimately develop a product that resonated with users and met their needs.

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