The redesigned cloud-based documentation and community portal led to a 40% increase in user engagement, with users spending more time interacting with community features and accessing relevant documentation. The improved search functionality resulted in a 35% reduction in time to find information, significantly enhancing efficiency for security analysts. Additionally, user feedback showed a 25% increase in satisfaction scores, highlighting the portal’s intuitive navigation and usability. Key KPIs included reduced support tickets related to documentation queries and a rise in active community participation by 30%, indicating a stronger connection between users and the platform.
Exabeam Docs
As product lead for Exabeam, I spearheaded the revamp of our documentation and community portals during a critical transition from a primarily on-premise solution to a fully native cloud environment.
Task
Complete redesign of the user experience of the documentation and community portals to align with Company shift from on-prem solutions to a native cloud environment.
The goal was to redesign the documentation and community portals to help users transition to the cloud, find answers about the new app ecosystem, and connect with the community for support and knowledge sharing.
The approach for this project centered on understanding the challenges users faced as Exabeam transitioned from an on-prem solution to a cloud-native platform with several new applications. I began by conducting **user research** through interviews with security analysts and stakeholders to identify pain points, such as difficulty navigating cloud-specific resources and finding relevant information quickly. From there, I developed detailed **user flows** and an information architecture that prioritized seamless access to documentation and community features.
By using fidelity prototyping, I tested and validated design decisions, ensuring that the portal was intuitive, easy to navigate, and met the needs of users adapting to the new cloud environment. This approach allowed me to refine the experience iteratively and create a platform that empowers users to efficiently find the information they need while fostering a sense of community engagement.
Redesign the documentation and community portals to help users transition to the cloud, find answers about the new app ecosystem, and connect with the community for support and knowledge sharing.
I conducted in-depth interviews with key stakeholders, end-users, and support teams to gather qualitative insights into their needs, pain points, and expectations for the new cloud-based documentation and community portals. This research revealed essential insights, including the need for intuitive navigation, enhanced search functionality, and more interactive community features. These findings directly informed the redesign strategy, ensuring the solution addressed user requirements and improved overall engagement.
Meet Sarah, a seasoned security analyst who has long relied on Exabeam’s on-prem solutions. Now, with the shift to cloud-native applications and new tools, she’s navigating unfamiliar territory. Seeking quick answers, Sarah visits the new Exabeam cloud-based documentation and community portal. She’s looking for intuitive navigation, improved search to locate cloud-specific guides, and interactive community features to connect with peers. For Sarah, this portal is essential for bridging the gap between her on-prem knowledge and the new cloud tools, helping her adapt quickly and confidently.
Through data analysis, I identified patterns and trends in user behavior, highlighting areas where the existing documentation and portals fell short, and pinpointing opportunities for improvement in the cloud transition.
By combining user flows, information architecture (IA), and fidelity prototyping, I crafted a user-friendly design specifically tailored to Exabeam’s new cloud-based documentation and community portals. This approach ensured that users could easily navigate complex resources, find relevant information quickly, and engage with interactive community features. By validating assumptions through prototyping and refining the user experience based on real feedback, I was able to develop a product that not only resonated with users but also addressed their needs for efficient documentation access and active community engagement in a cloud-native environment.
